Once received, an incident will be posted to Slack/Mattermost/MS Teams. Workflow status (New, Acknowledged, Resolved) will be assigned. Escalation engine will define a responsible person and invite.
Increases incident response speed and team focus. Designed to help to build reliable systems.
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Sleep well with
Awesome for teams with multiple timezones
Configuration takes no more than 5 minutes
Never miss Alerts with
Escalation will invite engineers to look at Incident and ensure someone will finally resolve it.
Alex did not answer? Bob will be notified...
Simple configuration in Slack
Visible and obvious behavior for teammates
Be notified the way you want
Phone calls, SMS, Telegram...
Slack Mentions for those who are always online
SMS and Phone Calls for those who are not
Prevent Alert Storms with
Grouping happens in subthreads
Avoid Alert Storm and Frustration
Site Reliability Engineering (SRE)
Most of the time you spend on incidents considered as Toil in SRE. Calculation of Toil helps your team to defend SLOs with the maximum efficiency.
Implement SRE best practice
Avoid engineers' burnouts
Innovative Knowledge Base
With Search Engine
Misconfiguration and anomalies detection.
Workload balance analysis, burnout detection.