Industry: IT, Finance
Number of employees: ~50
Year of integration: 2019
Number of Amixr Users: 15
Incidents: ~1500 /month
dxFeed: Who They Are and Why They Chose Amixr?
dxFeed is a subsidiary of Devexperts and is focused on delivering financial market information and services to buy-side and sell-side institutions—specifically traders, data analysts, and portfolio managers—within the global financial industry. Since its inception, dxFeed has built one of the most comprehensive ticker plants in the world and offers the broadest range of data services available by a single company.
We deliver financial data from a variety of exchanges in North America, Europe, and around the world. dxFeed also provides fraud detection, advanced calculated data, multi-asset pricing engines, market scanners and alerts, and a unique set of index automation and maintenance solutions that are delivered by a wide-range and feature-rich set of API and UI tools. We pioneered the development of the first VR/AR financial data visualization solution to offer our clients a suite of sophisticated data analytics tools and terminals.
dxFeed is proud to work with some of the most prestigious and highly recognized experts in the Big Data sector, including a few of the top 10 programmers in the world. This has enabled dxFeed to develop one of the most advanced compression, storage, extraction, and streaming protocol mechanisms in the industry while seamlessly combining efficiency, reliability, and speed.
What is your role in the company? Why are you cool besides the fact that you’re an Amixr user?
My role is simple—they call me a Technical Manager. Typically, technical managers lead technological development activities and usually possess a high-level of expertise in a technical area like software development or electronics manufacturing. Technical managers aren’t expected to write software code; they lead the team developing that code. Broadly, technical managers fill both managerial and technical expert roles.
I focus on technical support and building the chain to merge departments around our customers’ needs. My range of tasks is also much wider than that. I am currently building comprehensive processes that involve large optimization flows. One of my goals is to form a strong team and make onboarding new employees more efficient.
Why is incident management monitoring important? How does uptime impact your business and customers?
We provide extreme alert management for our clients.
Here at dxFeed, we provide Technical Support as a service that includes:
- A responsible support team of three base layers: S1L, S2L, S3L.
- A single phone number, email, and access to a global Customer Support Help Desk 24 hours a day, 7 days a week, 365 days a year.
- Remote service status monitoring 24 hours a day, 7 days a week, 365 days a year.
- A monitoring system that indicates % utilization, CPU, RAM, and Disk.
- Standby availability of dxFeed personnel to react to production issues, ongoing maintenance, and service monitoring.
- Notifications of infrastructure change management. Rollout and testing of new operating system software in response to new feature upgrades and bug fixes.
- Incident reports and root-cause analysis are supplied upon request.
What’s your monitoring stack? Did it evolve after you integrated Amixr?
Before Amixr, we watched things manually. Agents were obligated to monitor various system dashboards, which required additional monitors and the need to constantly distinguish the color-coding of incidents. Now, we use the dashboards only to clarify information.
What we like about Amixr is that it is easily integrated anywhere. We are happy to create new tickets in github for functional improvements that can automate work as much as possible.
How did you choose incident management? What qualities are important to you?
Honestly, we tried the first solution Google suggested. We had one requirement—we wanted to use a solution that wouldn’t require installing additional applications on a phone, laptop, or elsewhere. Some people don’t use smartphones so we wanted a service that was accessible and could be embedded in all processes.
Also, Amixr assigns tasks to corresponding team members working on the project. This concept entirely meets our goals and requirements.
Tell us about your Amixr onboarding process. How much time did it take? How would you describe your experience? What was cool and what wasn’t? Did the system meet your expectations?
The Amixr onboarding process took a couple of weeks. All the technicalities were clear, but it took time to embed the system. We tested it a lot and demonstrated its functionality to colleagues. It didn’t take long for Amixr to work—it works for itself. We saw some nuances after a quarter of working with Amixr, so we would like to see a few more tweaks and deeper integration from Amixr. But, even with that, implementing Amixr influenced our work so much that other departments have seen noticeable improvements.
The best part of integrating Amixr was when we discovered that Amxir can be used for more than receiving alerts. It can be used for escalations via external web hooks, to aggregate log events, or anything you think of. It can be used for everything. This is a regular queue with parameters that can be processed. Everything is easily configurable with minimal knowledge of json and jinja templates.
Do you have feedback for Amixr?
This is a brilliant and lightweight solution that changed our workflow. It’s great for businesses who want to automate their processes and their daily routines.
"Thank you. Keep calm and Amixr!" ❤️️